Bloomue Return & Refund Promise
Our Commitment
We stand behind the quality of every planter, wind chime, and suncatcher. Whether you've received a damaged item or simply changed your mind, we make returns straightforward and worry-free.
When You Can Return
Full Refund Available For:
- Orders lost during transit
- Damaged or defective items
- Products not matching the description
Return & Refund Available For:
- New or lightly used items in resalable condition
- Incorrect items sent by us
- All within 30 days of delivery, in original packaging
Not Eligible For Return:
- Orders sent to an incorrect address you provided
- Custom-made or final sale items
Our Free Return Process
We cover return shipping costs in all cases – no questions asked.
Step 1: Start Your Return
Contact us at service@bloomue.com within 30 days of delivery with:
- Your order number
- Photos (if applicable)
Step 2: We'll Send Everything You Need
Within 24 hours, you'll receive:
- Return authorization
- Designated return address
- Prepaid shipping label - always included
Step 3: Ship & Receive Refund
- Return items in original packaging within 10 days
- No restocking fees ever
- Refund processed within 3 days of inspection
Order Cancellations
Before shipment: Cancel within 24 hours for full refund
After shipment: Refuse delivery for refund (minus original shipping fee)
Exchanges
We happily exchange for the same product in different colors/finishes.
We cover all exchange shipping costs.
Why Customers Trust Bloomue
Free Returns - We pay return shipping every time
No Restocking Fees - Keep more money in your pocket
Quick Refunds - Processed in 3 days after inspection
Planet-Friendly - Recyclable packaging materials
Lifetime Support - Here for you beyond returns
Contact for Returns
- Trading Name: Kunming Luotie E-Commerce LLC.
- Business Registration Number: 91530102MAC1EEDM7A
- Address: Room 1012, Building B, Creative England International Apartment, Jiaoling Road, Longxiang Subdistrict, Wuhua District, Kunming City, Yunnan Province, China
- Postal Code: 650032
- Email: service@bloomue.com
- Phone: +86 182 1326 3853
Customer Service Hours
- Monday - Sunday: 9:00 AM - 5:00 PM
- Eastern Standard Time (EST)
We strive to respond to all inquiries within 24 hours during business days.
Do not ship returns to our corporate address. Use the return warehouse address provided in your return authorization email.
